Have Questions?
Listed below are the most frequently asked questions regarding website hosting. You must remember that the Faq's listed below are not intended to answer every question that you may have, they just list the answers to the questions we get on a regular basis. Feel free to read over this section and even print this page out for future reference.
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How long does it take to process my order and set up my account?
Generally, if all of your billing information is in order, it should take no longer than a few hours (if not immediately) to set up your account.
Who do I contact in case of a billing problem?
In the event of a billing problem or to cancel your account, please e-mail our Billing Department.
What control panel is offered with your hosting packages?
All sites come equipped with CPanel. Information about CPanel is located here.
How do I access my CPanel website control panel?
Navigate to http://www.yoursite.com/cpanel and replace "yoursite.com" with your domain name. Instructions and documentation for CPanel can be found by clicking on the following link, CPanel Documentation.
Can I select my own user account name?
Your main account user name is automatically generated and cannot be changed.
I have been notified that my account has been set up but my site is still not active.
If you have received a notification e-mail and it's been over 48 hours, it means either that you did not point your domain name to the right DNS servers, or that your ISP's DNS server has not yet been updated. It generally takes 24 hours for domain names to become active. This is just how the Internet works; there is no way we can speed up the process.
I have NOT been notified that my account has been set up and its been over 24 hours.
This could be caused by a provisioning error. If you have not received any e-mails from us with a few hours of ordering please contact us by telephone or via e-mail.
What DNS should my domain name point to?
Your welcome e-mail will detail which of our DNS servers you should point your URL to. However, all virtual hosting accounts point to:
NS1.ARIZONACOLOR.COM
NS2.ARIZONACOLOR.COM
What servers do you run?
Pentium Based Processors running Red Hat 9.0 and Red Hat Enterprise Linux.
Bandwidth Connection lines:
We have joined eight (8) different Tier one backbone providers together to form the best network infrastructure in the industry. If you want the lowest ping times, lowest latency, and best redundancy available, host with us. Our backbone border routers are Juniper M20's and our fully redundant switching layer comprises a certified six pack design of Cisco™ 6500 series switches. All customer access switches in the data center, and there are hundreds of them, are Cisco™ 2950 series switches designed for maximum performance and uptime availability.
Does e-mail or FTP count against my bandwidth limit?
Yes. All FTP and incoming/outgoing e-mail traffic counts against your total bandwidth.
What happens if I exceed my allocated bandwidth?
You will receive an automatic e-mail message warning you that you have reached 80% of your contracted limit. This should give you plenty of time to contact us and make arrangements to increase the bandwidth for your site.
Do you support mySQL?
Yes.
How can I edit a mySQL database table without creating an application?
Cpanel allows you to use phpMyAdmin to edit mySQL tables through the use of SQL query language.
Do you support CGI/Perl scripts?
Yes, every site comes with its own CGI-BIN to allow you to run your own perl scripts.
What path name should I use for CGI/PERL scripts?
You may use either #!/usr/bin/perl -or- #!/usr/local/bin/perl Both will work!
How do I access webmail for my server?
All sites are equipped with web based e-mail. Navigate to http://www.yoursite.com/webmail and replace "yoursite.com" with your domain name.
How do I enable SSI in my HTML pages?
To take advantage of Server Side Includes(SSI) in your web page, make sure the web page has the extension .SHTML and not .HTML
Will you place any ads on my site?
Not at all. We do not place any advertisement on your site whatsoever. No banners, no annoying pop-ups, nothing.
Will I be able to send and receive e-mail through We Host Arizona?
Yes! You will be able to send and receive e-mail through our servers. In technical terms, we provide both POP3 and SMTP capabilities.
Does you offer SSH or JailShell?
We allow JailShell access, but it is not set up by default. If you would like to enable JailShell on your account you will have to mail or fax in a copy of your government issued ID. If you have any questions regarding SSH or JailShell access please feel free to call us.
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